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Easy Read Advice from Public Health England


Changes to our complaints process:

Due to the ongoing COVID19 pandemic, we are currently pausing our complaints process, in line with national guidance from NHS England and NHS Improvements.

You can still raise concerns or make a complaint, but we may not be able to investigate it and respond as we normally would.


We will acknowledge your complaint, log it on our system, and check for any immediate patient safety, safeguarding or practitioner performance issues. If there are, we will take immediate action as necessary.

If your complaint is about anything else, it will remain open until further notice, unless you choose to withdraw it. When normal services are resumed, we will investigate and deal with it as soon as we can.


Please note that of 26 March, the Parliamentary and Health Service Ombudsman has stopped accepting new NHS complaints and has stopped work on open cases.


Thank you for your understanding.


Update on Routine Hospital Appointments:

Please note that hospitals will be contacting you in due course regarding the cancellation of all routine hospital appointments and investigations. Please appreciate that they will be extremely busy with the process and it may take some time.

Please DO NO contact the surgery regarding this matter.


The latest from Dr Freeman & Partners:

Please note we will not be processing any early requests for medication which is no due within 7 days of your request. This is to reduce stock piling of medication which could lead to drug shortages. Please only request what you are currently using and need. We will not be issuing rescue pack for the treatment of asthma or COPD unless specifically requested by a healthcare professional. It is unnecessary and does not fall under current guidance.

Please also remember that the pharmacist will require 48 hours to process your medication safely unless it is an urgent prescription that is required.

The staff at Dr Freeman & Partners would also like to take this opportunity to thank you for all your support and the kind words that have been passed to staff during this difficult time.

Thank you


Coronavirus - Up to date advice:

Do not attend surgery unless you have been asked to do so by a doctor, nurse or midwife.  You will be asked to leave immediately by reception if you attend without an appointment, for the safety of all patients and staff.

PRESCRIPTIONS: If you have access to our on-line services please order repeat prescriptions via our website, or email the surgery on oulton.marshstreet@nhs.net, or alternatively please post via Royal Mail.  Prescriptions will be sent direct to your chosen pharmacy or posted to your home address if you have no chosen pharmacy - DO NOT call into the surgery to collect.

If you need to speak with a member of the team please email the practice on oulton.marshstreet@nhs.net or telephone your usual surgery number.

If you have recently started with either of the symptoms below, it is advised to stay at home for 7 days whether you have a confirmed case or not. Only contact NHS 111 if your symptoms are severe enough that you can't cope at home and need help/support. 

The most common symptoms of coronavirus (COVID-19) are recent onset of:

  • a new continuous cough and/or
  • high temperature

For most people, coronavirus (COVID-19) will be a mild infection. You don't need to have travelled to any of the high risk countries or been in contact with a confirmed case to self isolate anymore. If you have any of the symptoms above please follow this link for further information on what to do. 

A warm welcome from Oulton Medical Centre, Marsh Street Surgery and Swillington Health Practice

We're a modern efficient practice, providing care to over 15,000 patients.  Browse our site for more information, or contact our friendly staff.  We are happy to register new patients.

We aim to provide personal, high quality care.  We offer a range of services, including telephone consultations, travel vaccinations and minor surgery.

Practice Mission Statement: “WORKING TOGETHER TO PROMOTE WELLBEING FOR ALL"

                                                   Click here to view our latest CQC Report

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more


For the Practice Boundary Map - CLICK HERE


 

To visit our Patient Group Section, Please click here

(Site updated 01/04/2020)
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