Missed Appointments Policy

A large number of appointments each month are wasted through patients failing to attend without informing the surgery in advance. It has therefore become necessary to implement the following policy:

If patients repeatedly fail to attend appointments you may be removed from our practice list and required to find an alternative GP surgery.

If you cannot attend your appointment for any reason please let us know as soon as possible, giving at least 24 hours notice. We recognise that this isn’t always possible and something may happen at the last minute, however, we ask that patients do their best to inform us where possible. This means we can then offer the appointment to someone else who may be in great need of it.

Equally, if you find that you regularly struggle to attend your appointments for whatever reason, please let us know so we can discuss a possible solution. If patients repeatedly fail to attend appointments without informing us, we will write to you and if we do not see any improvement with future booked appointments, regrettably, you may be asked to find an alternative GP practice.