Infection Control

INFECTION CONTROL STATEMENT

It is vital to Dr Freeman and Partners to ensure that our patients receive excellent care in a place safe from the risk of infection. It is of the upmost importance to us to keep our patients safe and regular reviews of our infection control practices help us to maintain our high standards of care

The statement summarises:-

  • Any infection transmission incidents and any action taken (these will have been reported in accordance with our Significant Event Procedure).
  • Details of any infection control audits undertaken and actions undertaken.
  • Details of any risk assessments undertaken for prevention and control of infection.
  • Details of any staff training.
  • Any review and update of policies, procedures and guidelines.

Infection Transmission Incidents (Significant Events)

Significant events (which may involve examples of good practice as well as challenging events) are investigated in detail to see what can be learnt and to indicate changes that might lead to future improvements.  All significant events are reviewed and discussed in the time in session and cascaded to all relevant staff.

COVID-19 being a significant event in 2020/21, which is ongoing. Dr Freeman and Partners are following all NHS England Guidance and Standard Operating Procedures for General Practice

As a result of any events, Dr Freeman and Partners:

  • Continue with annual infection control updates for both clinical and non-clinical staff.
  • Ensure infection control guidance remains accessible to all staff
  • Training is recorded and monitored

 

 

Infection Prevention Audits and Actions

The Annual Infection Prevention and Control audit was completed Vicky Hindle Infection Control Leads in August 2022.

All staff had handwashing assessments for all staff, clinical and nonclinical and will be completed by August 31st 2022.

Cleaning Specifications

Dr Freeman and Partners have contracted cleaners which we closely monitor. Rooms are cleaned according to their usage/purpose and cleaned appropriately.

All equipment used by clinical staff is either single use or cleaned after patient usage. Cleaning logs are maintained

Risk Assessments

Risk assessments are carried out so that best practice can be established and then followed.

  • Legionella (Water) Risk Assessments: The practice reviews its water safety risk assessment to ensure that the water supply does not pose a risk to patients, visitors or staff.
  • Coli incidences
  • Immunisation: As a practice we ensure that all our staff are up to date with their Hepatitis B immunisations and any occupational health vaccinations applicable to their role (i.e., MMR, Seasonal Flu, COVID-19). We take part in the National Immunisation campaigns for patients and offer vaccinations in surgery at PCN sites (COVID-19 Vaccinations only) and via home visits to our patient population.
  • Curtains: Disposable curtains are used in clinical rooms and are changed every 12 months according to manufacturer instruction.

Training

All our staff complete an annual e-learning infection control update. The practice Infection Control lead and Practice Manger attends an annual Infection Control Update. Updates for 20/21 have been remote due to COVID-19 restrictions. Dates for 21/22 are been looked at to be able to attend.

 

Policies

All Infection Prevention Control related policies are in date. Policies relating to Infection Control are available to all staff and are reviewed and updated annually, and all are amended on an on-going basis as current advice, guidance and legislation changes.

Responsibility

It is the responsibility of each individual to be familiar with this Statement and their roles and responsibilities under this.

Responsibility for Review

The Infection Prevention and Control Lead and the Practice Manager are responsible for reviewing and producing the Annual Statement.

 

Hilary Farrar (Practice Manager)

Vicky Hindle (Lead Nurse)

 

V.Hindle 18/8/22

 

Non NHS Services

Private Work Fees

Some services provided fall outside the scope of the NHS and therefore attract charges. Examples include the following:

  • Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
  • Insurance claim forms
  • Prescriptions for taking medication abroad
  • Private sick notes

Our reception staff will be happy to advise you about appointment availability and applicable charges.

Private Fees and Charges

DWP Support Letters

Disabled Access

We make every effort to make the surgery accessible for disabled patients. There is access through the main door and we have a wheelchair available for use in surgery.

Hearing Difficulties

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.

Safe Surgeries Declaration

IS PROUD TO BE A SAFE SURGERY FOR
EVERYONE IN OUR COMMUNITY
In recognition of the barriers to healthcare access faced by people in vulnerable
circumstances, including migrants, we commit to protecting the human right to health.
We will take steps to ensure that everyone in our community may fulfil their
entitlement to quality healthcare.
In partnership with Doctors of the World UK, we will ensure that our practice offers a
welcoming space for everyone who seeks to use our services.
Mindful of our duties to uphold equality and human rights law, we will implement
patient registration policies which do not discriminate based on race, gender, sexual
orientation, immigration status or any other characteristic.
Supported by the Safe Surgeries initiative, we will ensure that our staff understand
the specific barriers faced by migrants in vulnerable circumstances and that they are
empowered to mitigate these barriers, where possible.
We will ensure that a lack of identification or proof of address, immigration status or
language do not prevent patient registration.
As a member of the Safe Surgeries community, we will endeavour to support other
Safe Surgeries and, where appropriate, provide feedback to Doctors of the World UK
to support the development of the network.

Training Practice

GPs in Training

Our practice is approved to train fully qualified doctors who wish to specialise in general practice. Our GP registrar will have had 2-4 years of experience as a qualified hospital doctor working in various specialities.

They consult patients on their own, under the mentorship of our trainer. Occasionally we ask permission to video a consultation. You will always be asked in advance and are given the option not to take part, and this will not affect your care in any way. No recording will be taken without your consent and the camera will be switched off on request.

These videos are used only for educational purposes with the doctor doing the consultation and are destroyed after use.

Medical Students

Medical students are sometimes attached to the practice for 2 – 3 weeks as part of their training. If you do not wish a student to be present during your consultation, please inform the receptionist.

Violence Policy

 

The Practice staff shall always show due respect and courtesy when dealing with patients and their representatives. We respectfully request that patients and their representatives do the same when dealing with members of the practice team.

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

No form of aggression (whether verbal or physical in nature) will be tolerated – any instances of such behaviour on the practice premises may result in the perpetrator being reported to the Police and removed from the practice’s List of Registered Patients.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

 

Complaint Submission Form

As a practice we welcome and accept any feedback about our service. If you have any concerns you wish to share with us, please fill out the form below.

Alternatively, you can call us or send your complaint in writing to Oulton Medical Centre for the attention of our practice manager, Hilary Farrar.

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