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Managing capacity and demand across the patient journey - The Practice receives hundreds of calls every day and the challenge has always been to balance the requirement to answer the phone against the buildup of work that each call generates and that must be tackled as soon as possible. This is in addition to the other administration work that a busy practice is required to manage whether its patient specific or various returns required by NHS England or the Leeds South and East Clinical Commissioning Group (CCG).

In an attempt to streamline the telephone system and to maximize efficiency we have invested in a top of the range telephone system. There are changes as to where and how the calls are answered. All calls are now taken at Oulton Surgery and additional staff are employed at Oulton to answer the phone as soon as possible. When picking up the call the receptionist will answer -  ‘’Oulton and Rothwell Medical Centre’.

These changes have been made to try and make the patient experience faster and will also reduce the stress and pressures that the Practice reception staff have been under.

Named GP - All Patients, including children have been allocated a named, accountable GP.  This may be different from the GP you normally see but overall responsibility for patient care has not changed. This is largely a role of oversight, with the requirements being introduced to reassure patients that they have one GP within the practice who is responsible for ensuring that this work is carried out on their behalf.

                      

To request access to your Medical Records CLICK HERE.  To access this and other on-line services, please contact the surgery to register and receive a personal log-in and password.  In order for this to be authorised we may need you to provide official identification such as a passport or driving licence

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more  PLEASE NOTE FROM 31 MARCH 2015 WE HAVE IMPROVED THE WAY THAT YOU ORDER REPEAT PRESCRIPTIONS.  TO FIND OUT MORE PLEASE CLICK ON THE LINK "FIND OUT MORE"

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

 


For the Practice Boundary Map please CLICK HERE


 

 

(Site updated 08/12/2016)
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